FAQs

Georgetown is moving to Banner SaaS, which includes Experience. The advantages of SaaS (Software as a Service)

If you are accessing the Internet from the Hilltop or Capitol Campus, students should ensure they are connected to SaxaNet when accessing GU Experience. GuestNet and other on campus networks will have limited functionality and slower access speeds. Students should also disable any ad blocking software on their devices which might also affect functionality and performance.
Students who are scheduled to return from a leave of absence or previously deferred enrollment will not have access to GU Experience until shortly before the new semester officially begins as their current record is inactive. If you have questions about your record or registration, please contact your advisor or your campus registrar’s office.
Faculty who cannot log in will need to confirm with their department scheduler that they have been correctly assigned to a course which generates the login credentials.
All other users who are unable to login and should have access should contact help@georgetown.edu.

First, try logging out and logging back in. If your role or status has changed, this will update the cards you see in the system. If you still think something is missing, please contact help@georgetown.edu and include a description or screenshot.

If you have trouble viewing details on the registration screens, please log out and clear your cookies and cache and restart your browser. Please verify you are on the most recent version of your browser, and upgrade if you are not. You will also need to be sure your browser language translator is turned off.
Alternatively, please try using a different browser or incognito/private browsing window. This is a current defect and we hope to have a resolution soon.

Continue to check the Training and Documentation section of this site for updates and additional information.

If you experience any issues with the system, please submit a helpdesk ticket or email help@georgetown.edu.